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Online Help
- Online Security
- Payment Options
- Privacy Policy
- Return Policy
- Shipping Policy
- Order Status & Tracking
- Contact Information
- Terms & Conditions
The order handling area of the InFocusStore.com website employs the highest level of secure socket layer (SSL) encryption so the data you transmit between your computer and our website is completely secure. This means that your personal information is encrypted and cannot be read as the information travels across the Internet.
InFocusStore.com has a Digital I.D. Certificate issued by Verisign. This is what assures our organization's authenticity and enables our website communications to be encrypted for your privacy and security.
InFocusStore.com also asks that you enter your Card Security Code whenever placing an order online to help us detect fraudulent use of your credit card before your account is charged. This simple step enables us to greatly enhance the safety and security of our ordering process. Your credit card data is used only once to authorize the charge and is not stored for future purchases.
Payment OptionsInFocusStore.com online orders may be paid by credit card. We accept American Express, Discover, Mastercard and Visa. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. InFocusStore.com never stores your credit card number, only the transaction reference number.
Orders placed through the InFocusStore.com website are credit card only. Orders placed over the phone with our Customer Care Team also accept credit card payments. For details on paying by purchase order, please contact us at 1-800-660-0024.
Privacy PolicyInFocus Corporation and its subsidiaries respect your right to privacy and are committed to protecting your privacy.
We have designed our website so that you can visit InFocus on the web without identifying yourself or revealing any personal information. Once you have chosen to provide us with personally identifiable information (any information by which you can be identified), you can be assured that it is not displayed online and it is not accessible to the general public. Your personal information will be used solely for the purpose of order processing and personalization only. InFocus strives to have consistent privacy practices for your personal information regardless of the medium used to collect the information. Therefore, this privacy policy applies to all online, offline and manually processed personal information.
InFocus privacy practices are self-certified to the U.S. Department of Commerce Safe Harbor Program. Our policy regarding the privacy of your information covers privacy principles consistent with the Fair Information Practices and the U.S. - E.U. Safe Harbor Principles: Notice, Choice, Access and Accuracy, Onward Transfer Security and Oversight.
This privacy statement applies to all InFocus.com-owned web sites and domains, and our wholly owned subsidiaries and buying programs.
Privacy Policy Notice: InFocus provides an online Privacy Policy to make you aware of our privacy practices and of your choices about the way your information is collected and used. We take seriously the trust you place in us. To make this notice easy to find, we link to it from our homepage and at the bottom of every InFocusStore.com page and its subsidiaries' web pages. http://www.infocus.com/Company/PrivacyPolicy.aspx.
Return PolicyInFocusStore.com is committed to supporting our customers before, during and after their purchases. For details of our No Hassle Return Policy, please click here: http://www.infocusstore.com/company/returns.asp.
For questions or to initiate a Return Merchandise Authorization (RMA), please contact us:
- Customerservice@InFocusStore.com
- Phone
- 1-866-925-8291 (M-F from 8 a.m.-8 p.m., EST)
Shipping terms are: F.O.B. Tampa, FL. InFocusStore.com will arrange payment for shipping and insurance with the carrier, but such costs are your responsibility. Risk of loss is upon you once InFocusStore.com delivers the product to the carrier. Delivery times are good faith estimates only and InFocusStore.com will not be liable for delays. All shipments are subject to stock availability. For further details on our shipping cut-offs times and average rates, please see our complete shipping policy linked here: http://www.infocusstore.com/company/shipping.asp.
Order Status & TrackingWe provide real-time status of your online order on our website by following this link: http://www.infocusstore.com/customer-service/order_status.asp.
Once your order has shipped from our warehouse, you will see the related tracking information from our Check Order Status page. You also will receive an email notice with the shipment date, carrier and tracking number(s) for your order.
Contact InformationOur InFocusStore.com representatives are ready to assist you Monday - Friday from 8 a.m. to 8 p.m. EST.
- New customer line
- 1-800-660-0024
- Current customer care line
- 1-866-925-8291
- sales@InFocusStore.com
For your safety, please do not send credit card orders by email.
Terms & ConditionsThe use of this web site is governed by our terms and conditions, linked here: http://www.infocusstore.com/company/terms.asp. Please read them carefully.
If you have any questions about these terms, your order, or the InFocusStore.com site, please call Customer Support at 1-800-660-0024 or send e-mail to webmaster@InFocusStore.com.
